The Journal of the American Institute of Architects recently quoted Jonas Kellner on the topic of engaging staff in the architectural design process:
When Mozilla contracted San Francisco–based MKThink to develop plans for the Internet software company’s new 54,000-square-foot headquarters in Mountain View, Calif., the architects faced concerns from their client’s staff about losing their existing workspace.
“Some [were] concerned about losing the office in downtown Mountain View,” says Jonas Kellner, senior associate at MKThink. “Part of the desire for the client was to make the staff be part of the design process and engage them in that before we started construction. By the time the design was done, staff members felt ownership in the design.”
The user-engagement strategy grew out of Mozilla’s past work with MKThink, which has helped design seven facilities for the Silicon Valley company in the last three years.
It also represents a promising approach to doing business in a field where client trends are notoriously difficult to gauge, and where variability, from conception to completion, is a constant.